Privacy Policy
Last Updated: July 26, 2026
Guangzhou Austage Lighting Co., Limited (“Austage Lighting,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, submitting an inquiry, requesting a quotation, or communicating with us.
This Privacy Policy explains what information we collect, how we use and protect it, and the rights you may have regarding your personal information.
This Privacy Policy applies to our website:
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
Submit an inquiry or quotation request through our website;
Contact us by email, telephone, WhatsApp, or social media;
Request product information, technical documents, samples, or pricing;
Place an order or discuss OEM or customized products;
Subscribe to marketing communications, where available.
The information collected may include:
Your name;
Company name;
Job title;
Country or region;
Email address;
Telephone or WhatsApp number;
Delivery address;
Product requirements, quantities, technical specifications, and project information;
Records of our communications with you;
Order, payment, delivery, and after-sales information.
Please do not submit confidential or sensitive personal information that is unnecessary for your inquiry.
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically through cookies, log files, analytics tools, and similar technologies.
This information may include:
IP address;
Browser type and version;
Device type and operating system;
Approximate geographic location;
Pages visited and time spent on those pages;
Referral source;
Date and time of access;
Website interaction and performance data.
We use this information to operate the website, understand how visitors use it, improve website performance, measure marketing effectiveness, and protect the website against fraud, abuse, and security threats.
3. How We Use Your Information
We may use your information to:
Respond to inquiries and quotation requests;
Recommend suitable follow spot lights and related products;
Prepare quotations, proforma invoices, contracts, and technical documents;
Confirm product specifications, customization requirements, and delivery arrangements;
Process and fulfil orders;
Provide production, shipping, warranty, and after-sales updates;
Communicate with distributors, rental companies, lighting suppliers, and other business customers;
Improve our products, customer service, and website;
Analyse website traffic and advertising performance;
Prevent fraud, misuse, and security incidents;
Comply with applicable legal, accounting, customs, tax, and regulatory requirements;
Send product or business updates where permitted by law or where you have provided consent.
We will not use your personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice.
4. Legal Bases for Processing
Where applicable data protection laws require a legal basis, we may process your personal information on the following grounds:
Consent: You have agreed to the processing, such as when accepting optional cookies or subscribing to marketing communications.
Contractual necessity: Processing is necessary to prepare a quotation, process an order, deliver products, or perform a contract with you.
Legitimate interests: Processing is necessary for responding to business inquiries, improving our services, securing our website, and conducting reasonable B2B marketing activities.
Legal obligations: Processing is necessary to comply with applicable accounting, tax, customs, trade, or regulatory requirements.
Where processing is based on consent, you may withdraw your consent at any time.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Enable essential website functions;
Remember visitor preferences;
Improve website speed, security, and performance;
Understand visitor behaviour;
Measure website traffic and advertising results;
Display or measure relevant advertisements.
Depending on the website configuration, these technologies may include services provided by:
Google Analytics;
Google Search Console;
Google Ads;
Meta Pixel or other Meta advertising tools;
YouTube;
Cloudflare;
Our website hosting and security providers.
Essential cookies may be necessary for the website to function correctly. Where required by applicable law, analytics and advertising cookies will only be activated after you provide consent.
You can manage or delete cookies through your browser settings. Disabling certain cookies may affect some website functions.
6. Google Services
We may use Google services to understand website traffic, improve website visibility, and measure advertising performance.
Google may collect information such as your IP address, device information, browser information, website interactions, and advertising identifiers in accordance with its own privacy policies.
You can learn more about how Google handles information at:
https://policies.google.com/privacy
7. Meta and Social Media Services
We may use Meta technologies, including Facebook and Instagram tools, to measure advertising performance and understand how visitors interact with our website.
If these tools are enabled, Meta may receive technical and interaction information in accordance with Meta’s own privacy policy.
Our website may also contain links to Facebook, Instagram, YouTube, WhatsApp, and other third-party platforms. Your use of those platforms is governed by their respective privacy policies.
8. Embedded Videos and External Content
Our website may contain embedded videos or other content provided by YouTube or other third-party platforms.
When you view or interact with embedded content, the third-party provider may collect information about your device, IP address, browser, and interactions. If you are logged in to the relevant third-party account, your activity may be associated with that account.
We recommend reviewing the privacy policies of these third-party providers.
9. WhatsApp and Email Communications
If you contact us through WhatsApp, email, telephone, or a social media platform, the relevant service provider may process your personal information according to its own privacy policy.
We may retain business communications when reasonably necessary to:
Respond to your inquiry;
Prepare or revise a quotation;
Process an order;
Provide warranty or after-sales support;
Maintain business and transaction records;
Resolve disputes or comply with legal obligations.
Please avoid sending payment card details, account passwords, or other unnecessary sensitive information through WhatsApp or email.
10. How We Share Information
We do not sell or rent your personal information.
We may share relevant information with trusted third parties when reasonably necessary, including:
Website hosting, security, analytics, and IT service providers;
Payment service providers and banks;
Freight forwarders, couriers, shipping companies, and customs agents;
Manufacturing, testing, packaging, or technical partners involved in your order;
Professional advisers, auditors, insurers, or legal service providers;
Government authorities where disclosure is required by law.
We only share information reasonably necessary for the relevant service or business purpose.
11. International Data Transfers
Austage Lighting is based in China and serves customers worldwide.
If you contact us from outside China, your personal information may be transferred to, stored in, or processed in China or other countries where our service providers and business partners operate.
Data protection laws in these countries may differ from those in your country. Where required, we will take reasonable measures to protect internationally transferred personal information.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
General inquiries and quotation records may normally be retained for up to 24 months after the last meaningful communication, unless a longer period is necessary for ongoing business discussions.
Order, payment, customs, shipping, warranty, tax, and accounting records may be retained for a longer period where required by applicable law or legitimate business needs.
When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it.
13. Data Security
We use reasonable administrative, technical, and organisational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, email service, messaging platform, or online transmission method can be guaranteed to be completely secure. You provide information through online channels at your own reasonable discretion.
14. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to your personal information;
Request correction of inaccurate or incomplete information;
Request deletion of your personal information;
Restrict or object to certain processing;
Withdraw consent;
Request a portable copy of certain information;
Opt out of marketing communications;
Lodge a complaint with an appropriate data protection authority.
These rights may be subject to legal limitations and verification requirements.
To exercise a privacy right, please contact us using the information provided below. We may need to verify your identity before processing the request.
15. Marketing Communications
We may send relevant product information or follow-up communications to existing or prospective business customers where permitted by applicable law.
You may opt out of marketing communications at any time by:
Clicking an unsubscribe link, where available;
Replying to the message with an unsubscribe request;
Contacting us at [email protected].
Even after opting out of marketing, we may continue sending necessary communications relating to quotations, orders, deliveries, warranties, or other active business matters.
16. Children’s Privacy
Our website and products are intended for businesses and professional customers and are not directed at children.
We do not knowingly collect personal information from children under the age required by applicable law. If you believe that a child has provided personal information to us, please contact us so that we can review and delete it where appropriate.
17. Third-Party Websites
Our website may contain links to third-party websites and services.
We are not responsible for the privacy practices, security, accuracy, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business practices, service providers, or applicable legal requirements.
The updated version will be published on this page, and the “Last Updated” date will be revised accordingly. We encourage visitors to review this page periodically.
19. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Guangzhou Austage Lighting Co., Limited
Brand: Austage Lighting
Website: https://austagelight.com/
Email: [email protected]
Phone / WhatsApp: +86 182 0599 8353
Address: No. 36, Liaojiang East Street, Baiyun District, Guangzhou City, Guangdong Province, China